thrume.
For support & client teams

Turn “it’s broken”
into a clear escalation.

Every forwarded description loses a little of the original problem. Capture what the person sees, explain the impact and give engineering a recording they can follow without restarting the conversation.

Request beta access Follow the workflow
A clearer conversation

Help the next person
see the whole problem.

Follow a customer explanation into an engineering handoff—and a response they can use.

01 / See the issue

Let the explanation do the showing.

An approved beta participant can record the workflow on their Mac and explain what they expected. Teammates and clients can watch an authorized recording in their browser.

A shared reference without another live walkthrough.
02 / Escalate

Carry the context, not the confusion.

Give engineering the relevant moment and expected result. For deeper investigation, reproduce internally with approved data and deliberately selected debug sources.

Customer context stays useful as the issue changes hands.
03 / Close the loop

Answer with something they can follow.

Record the corrected workflow or a useful workaround. Share it with the intended audience and let people ask questions at the moment that needs clarification.

An explanation they can return to when they need it.
Customer explanationSynthetic example
ALEX / CUSTOMER OPERATIONS
“I can fill this in.
But nobody gets invited.”
Team invitationalex@example.comInvitation could not be sent.
00:24“This is where it stops.”

Screen + explanation. The missing context arrives together.

Support / Engineering handoffShared context
READY FOR ENGINEERING TO INSPECT

One clear thread
through the problem.

Customer seesThe invitation fails after Send.
Customer expectsA confirmation and an invitation.
ReferenceFailed team invitation · 00:24
INTERNAL REPRODUCTION

Use approved data. Select relevant sources. Share the captured evidence with the investigating team.

A response worth keepingIllustrative follow-up
BACK TO ALEX

Show the way forward.

“Here’s the invitation flow after the change. I’ve marked the confirmation so you can see what to expect.”

Inviting your next teammate

Invitation sent at 00:19

New recording · shared with the intended audience
00:19

“That’s the confirmation I was looking for. Thank you.”

Synthetic conversation and recordings. Recording requires an approved account and macOS 15+. Share only content appropriate for the audience; active guest links can be opened by anyone holding the link. This illustrates a workflow, not a help-desk integration or automated customer messaging.
The value of a better handoff

Make the handoff
feel like a conversation.

Support, product and engineering can work from the same explanation. Use the same flow for client feedback, implementation reviews and the final walkthrough.

Explore sharing & reviewReview sharing controls
Put it to work

A workflow
your team can use.

Read the practical guide
Let the screen carry the explanation.

An approved beta participant records the issue on Mac and points to the step that failed. Add what the person expected and how the problem affects their work. Teammates and clients can review a shared recording in their browser.

Give engineering a reproduction to investigate.

Reproduce internally with synthetic or approved data. Select and connect the relevant debugging sources for the take, then share appropriate evidence with engineering. Keep the customer’s visible problem tied to a technical investigation.

Show the resolution back to the customer.

Record the corrected workflow and share the walkthrough with a revocable guest link. Keep questions attached to the relevant moment, whether you are explaining a fix, reviewing an implementation or checking product acceptance.

Public beta · Approval required

Bring your next
handoff into focus.

Start with a recording. Give the next person the context to move forward.

Request beta access